Order Confirmation

After placing an order, you will receive a confirmation email with payment instructions. Once we receive your payment, we will send a second email to confirm that your order is being processed.

If there are any issues fulfilling your order or with the payment, we will contact you directly.

Shipping Confirmation

Once your order is processed, it will typically be shipped within 24-48 hours. A shipping confirmation email will be sent to you, which will include a tracking number, tracking links, and instructions on how to contact us if you have any questions.

Customs

We are based offshore in India, so your order will be treated as an import by your local Customs. There may be delays during customs processing, ranging from a few days to up to 3 weeks in some cases. We recommend ordering in advance to avoid any inconvenience during this phase.

Delivery Times

After receiving your payment, we aim to ship your order within 24-48 hours. Delivery times depend on postal or shipping services. Please allow up to 10-15 days for delivery. If there are any delays, we will inform you.

To ensure the fastest delivery, please provide a complete postal address, including the correct PIN/ZIP code. We are not responsible for postal delays caused by incomplete addresses.

If you are unavailable at the time of delivery, a notice will be left with instructions on how to reschedule delivery or collect your order from the post office. Typically, the post office will hold the package for up to 4 weeks before returning it to us.

Customs Delays

If customs holds your order for pending import duties, it may be delayed for 3-21 days before they contact you.

If you don’t receive your order within the standard delivery time, please allow an additional 7 days to determine if the order is delayed, held by customs, or lost.

Reshipments and Lost Orders

If your order is lost or undelivered, we are happy to offer a reshipment or refund if reported within 8 weeks of the shipping date. No reshipments or refunds will be processed after 8 weeks.

Reshipments will only be processed after an additional 7 days have passed beyond the standard delivery time. The shipping address must be correct, or you will be charged for the replacement order.

If the original order is returned to us due to an incorrect address, we will refund the amount after it’s returned. Please note that the refund process may take several weeks to months as the “return” postage hasn’t been paid.

Returns and Refunds

If your order is damaged during transit or not delivered, we will reship it. Alternatively, if you prefer a full refund, we will refund the entire amount.

If you receive a partial order, you will be refunded for the undelivered items, and only the items you received will be charged.

Please allow up to 30 business days from the shipping date for your order to arrive. If you haven’t received your order after 30 days, or if you’ve been notified that your order is on hold or returned, please contact us at admin@carerxmeds.com, and we will address your request promptly.

Contact Us

If you have any questions or issues with your order, please contact us at admin@carerxmeds.com, and we will respond as quickly as possible.